This study aims to explore the quality of services in managing aspirations by members of the West Java Provincial Parliament. The phenomenon of the development of the format of the administration of regional government in Indonesia is a consequence of efforts to answer the increasingly dynamic demands of the community for democratic and responsive services, and the development policies being the focus of attention that motivate this study. The study uses a descriptive qualitative method. The data was sourced from primary and secondary data sources. Primary data was obtained directly at the study location by involving research informants and has relevance and competence in research, while secondary data was obtained from various published research literature in national and international scientific journals and planning and reporting documents that support the analysis process of this study. Findings illustrate that the quality of services carried out in the framework of managing aspirations for the formulation of public policies has been running quite well as is shown through the application of specific strategies and specific methods and form a special character of the services implemented. However, efforts to implement quality services still face several obstacles such as low active role of the community and the intensity of coordination with the relevant district / city governments. Efforts to increase the active role of the community in the process of formulating public policies in the regions should be carried out through a joint forum involving all parties, namely the community and local government components.
Volume 11 | 06-Special Issue
Pages: 1158-1175