The main objective of this research has been the description of the state of affairs or problems as they exists and are being faced at present by BPO employees as well as employers. Therefore a systematic and organized methodology has been formulated for the research study. A survey technique has been used to obtain the required information. The population for this study comprised of employees working in select BPOs in the National Capital Region, New Delhi. A sample size of 1200 was chosen for this study. Random sampling technique has been used to gather data from the respondents, because of which respondents from diverse age group, gender; marital status etc. has been selected, but were restricted only to entry and first level managers, where the attrition is highest. The questionnaire has been designed to tap the demographic variables including age, education, gender, marital status, and tenure of the respondents. It has also gathered information about the factors responsible for attrition, such as the overall job satisfaction, pay satisfaction, organisation commitment and turnover intentions of BPO employees. Statistical Package for the Social Sciences (SPSS) version 11.0 has been used for the statistical analysis.
Volume 11 | 09-Special Issue
Pages: 1378-1383
DOI: 10.5373/JARDCS/V11/20192752