Level of Student Satisfaction with Laboratory Facilities Using the Importance Performance Analysis (IPA) Method

Rahmadini Darwas, Syukhri, Astri Wulandari and Asyraf Afthanorhan

STMIK Indonesia Padang is a high school in the field of computers. To produce quality human resources and be able to compete in their fields, one of the efforts is to provide facilities that support the teaching and learning process, namely the computer laboratory. STMIK Indonesia Padang laboratory facilities are adequate, however there are still complaints felt by students. This study aims to take policy in improving computer laboratory facilities. The study population was students of STMIK Indonesia Padang in 2015 and 2016 from 735 students. Based on this data, the average satisfaction score is lower than the average interest score. This means that students are less satisfied with laboratory facility services. The method used in this research is importance performance analysis (IPA). The results of data processing in the form of attributes that need to be improved quality of service with top priority are internet access in the laboratory, visual facilities as supporting learning processes in the laboratory, and the quality of the hardware used so that this research is very helpful in making future policies

Volume 12 | Issue 3

Pages: 195-201

DOI: 10.5373/JARDCS/V12I3/20201182