This research aims to test and analyze the effect of Organizational Commitment, Quality of Work Life (QWL) on Organizational Citizenship Behavior (OCB) and Employee Performance as a result of the gap in the results of previous research (research gap). This research was conducted at the Biro Pengadaan Barang/Jasa Biro Pengadaan Barang/Jasa Sekretariat Daerah Province of Bali with a population and research samples of all Civil Servants as many 55 people. All data obtained from the questionnaire distribution is appropriate to use, and then analyzed using Structural Equation Modeling (SEM) based on variance known as Partial Least Square (PLS) analysis. The results showed that (1) Organizational Commitment had a significant positive effect on Organizational Citizenship Behavior (OCB, (2) Quality of Work Life (QWL) had a significant positive effect on Organizational Citizenship Behavior (OCB), (3) Organizational Commitment had a significant positive effect on Performance Employees and On the other hand Organizational Citizenship Behavior (OCB) is able to positively mediate the effect of Organizational Commitment on Employees Performance, (4) Quality of Work Life (QWL) has a significant positive effect on Employees Performance and on the other hand Organizational Citizenship Behavior (OCB) is able to positively mediate the effect Quality of Work Life (QWL) on Employee Performance, (5) Organizational Citizenship Behavior (OCB) significantly positive effect on Employee Performance. The implication of this research is that Employees Performance and Organizational Citizenship Behavior (OCB) can be applied with due regard to Organizational Commitment and Quality of Work Life (QWL). Employee performance is increasing Organizational Citizenship Behavior (OCB) is increasing and that can all be improved with regard to the Organizational Commitment and Quality of Work Life (QWL).
Volume 12 | 01-Special Issue
Pages: 812-824
DOI: 10.5373/JARDCS/V12SP1/20201133