Re-verification of the validity of the SSI (Student Satisfaction Inventory) scale in the United States

EunJoo Kim

The purpose of this study is to explore the possibility of developing an appropriate university education satisfaction scale reflecting Korean social and cultural circumstances through the revalidation of the Student Satisfaction Inventory (SSI) developed by Noel-LevitzTM(United States). This study was conducted to review the validity of measurement tools for Korean university students, focusing on the model of the U.S. SSI scale, to determine the appropriate measure of satisfaction with university education for the actual condition of Korean universities, using the response data of 438 students of four-year colleges located in S-city. The survey tool used for data collection in this study was the Student Assessment Inventory (SSI), developed by Noel-Levitz, a consulting firm in the field of higher education, which was used in four-year public and private schools in this study. In addition, while the SSI scale measures the satisfaction of university education by dividing it into importance and satisfaction, in this study, only questions about satisfaction were used to re-verify the validity based on the satisfaction level, and 80 questions were selected with those that did not fit the actual conditions of this university excluded. The data analysis used the SPSS18.0 and AMOS 18.0 programs to perform exploratory and confirmatory factorial analyses to identify the components of the SSI scale. Exploratory and confirmatory factor analyses were performed to obtain an appropriate number of constructs and confirm the theoretical framework of the SSI as well. The results showed that the five-factor model consisting of 29 items driven by exploratory factor analysis (EFA) had adequate degrees of model fit indices and had appropriate degrees of concept, convergent, and discriminant validity. The results obtained in the current study could reveal the possibility of adjusting or/and expanding SSI to Korean circumstances.

Volume 12 | Issue 6

Pages: 507-515

DOI: 10.5373/JARDCS/V12I6/S20201056