The Model Of Business Dispute Resolution On Electronic Transactions In Indonesia

Sarman Sinaga, Gomgom T.P Siregar,Lamminar Hutabarat

Breach of right as consumers are very risky, so that legal protection is needed as basic for the consumers protection of e-commerce transaction if a dispute occurs. The aimed of this study was to find out and analyze the settlement of business disputes in electronic transactions (e-commerce) in Indonesia. This study started from constructivist paradigm was characteristics namely descriptive, analytical, evaluative and perpective.The Methods of in this study were normative law(juridical normative) and sociological law (sociological juridical). Collecting data used was primary data through observation and interview.The source of data were primary data and secondary data. The data were analyzed by using descriptive qualitative. The result of the study was e-commerce transaction which could not be separated from the possibility of breach committed by one or both parties.Each of party could solve the dispute through a settlement agency alternative or arbitration, if it was not resolved yet, certaintly it was not allowed to a lawsuit in court.

Volume 12 | Issue 6

Pages: 573-580

DOI: 10.5373/JARDCS/V12I6/S20201065