The Effects of Empowerment and Knowledge Hiding Behaviour on Job Satisfaction of MSMEs

Erika Budiarti Afja Manurung, Ribhan and Nova Mardiana

Human resource in an organisation needs proper management and development for their potential to support a best organisation’s vision achievement. Dissatisfaction becomes the starting point of employee performance problems, such as absenteeism, boss-employee conflicts, employee turnovers, and strikes. Empowerment and knowledge hiding behaviour are two important factors that are tightly linked to job satisfaction. This research aims to understand the effects of empowerment and knowledge hiding behaviour on job satisfaction of the employees on Micro, Small, and Medium Enterprises (MSMEs) of Banana Chips Industry Centre, as a PTPN VII Partner. To address this research purpose, quantitative research design was applied by distributing the questionnaires to 166 respondents. Data analysis used is multiple regression analysis. The research result showed that empowerment and knowledge hiding behaviour have a positive and significant effect on job satisfaction. This result implies that the company management should empower their employees in managing their relationship with consumers and educate or train the employees having hiding knowledge from others that would hinder teamwork among employees in the company.

Volume 12 | Issue 4

Pages: 563-567

DOI: 10.5373/JARDCS/V12I4/20201953