Influence of Implementation of E-learning System on Student Satisfaction (Case Studies Faculty of Tourism Pelita Harapan University)

Juliana, Yustisia Kristiana, Nonot Yuliantoro and Innocentius Bernarto

With the pandemic of the Covid-19 resulted in college learning Systems becoming transformed from an offline learning system to an online learning system. The Faculty of Tourism initially held a conventional learning system with face to face and indirect learning process through e-learning (blended learning). That turned into online learning. Some colleges have measured the level of user satisfaction namely Telkom University,, UNPAS, Bina Sarana Informatics University, Bina Darma University, STMIK MDP and many others, this research is focused especially on the satisfaction of students of Universitas Pelita Harapan Faculty of Tourism. The study used five variables according to the Technology Acceptance Model (TAM) which became an indicator of the implementation of an e-learning system on student satisfaction. Data collection methods are implemented through the dissemination of questionnaires to active students using e-learning systems. The data analysis techniques used are quantitative descriptive analysis and with a partial least square-structural equation modeling (PLS-SEM) approach for measuring TAM variables and obtained that perceived ease of use variables, speed responsiveness security and privacy have a positive influence and significant to the satisfaction of students but the accuracy and format positively and insignificant effect on student satisfaction, sampling techniques using convinience sampling method with the number of samples as much as 300 respondents students from students intake 2016, 2017, 2018 and 2019. The implications of this study gave input to the Faculty of Tourism, Pelita Harapan Unviersity in implementing an e-learning system using Microsoft Teams, Moodle, Webex meeting, Google class room and zoom meetings that are often used by students to be satisfied and have a positive view of e-learning system in the pandemic Covid-19.

Volume 12 | Issue 4

Pages: 568-578

DOI: 10.5373/JARDCS/V12I4/20201954