This study investigates the influence of a novel framework, Digital Spatial Positioning, on addressing digital inclusion challenges through the design of ATMs for digitally illiterate users. The framework explores the interplay between digital literacy, tool complexity, and societal perceptions by visually representing individuals' dynamic positions in the digital realm. To explore these dynamics, a dual approach was employed. First, a graphical representation of the Digital Spatial Positioning framework was developed to analyze the relationship between user digital literacy and interface complexity. Second, ATMs with incrementally enhanced features were designed and tested to accommodate both sophisticated and digitally illiterate users, ensuring a seamless and inclusive experience. The study revealed significant challenges and insights into inclusivity. Designing ATMs that cater to both advanced and basic users requires careful consideration to ensure accessibility without alienating any group. Additionally, users of simpler technologies risk facing societal stigmatization, highlighting the need for thoughtful design strategies that promote inclusivity and equity. Incremental feature additions in the ATM interfaces proved effective e in gradually enhancing digital skills among less literate users while maintaining functionality for advanced users. The findings emphasize the importance of fostering a more inclusive digital society by creating tools that empower diverse user groups. The Digital Spatial Positioning framework provides a novel perspective on the complex relationship between digital literacy and technology use, offering practical insights for bridging gaps in digital inclusion. By advocating for holistic design principles and incremental approaches, the study paves the way for systems that promote equity, accessibility, and societal understanding in an increasingly digital world.
Volume 12 | 03-Special Issue
Pages: 1540-1550