In the last ten years, Artificial Intelligence (AI) based chatbots have changed the game when it comes to customer service for businesses, allowing companies to have a tool capable of supporting care and query tasks round the clock. In this research we integrate the usage of AI powered chatbots to customer service operations to measure the influences that they made to both customer satisfaction, cost reduction, and expandability of the company. This paper evaluates the effectiveness of AI chatbots in improving customer service based on case studies, surveys and industrial analysis of challenges and limitations of chatbot adoption.
Volume 17 | Issue 1
Pages: 324-327