Waiting lines or queues are a common phenomenon in life, especially in the province of organizations that are for the profit making. Queues are common in such places are petrol or filling stations, banks, hospitals etc. An interesting aspect of queuing process resides in the measures of its systems performance, especially in terms of average arrival rate, utilization factor and the percentage of idle work for a given capacity level. This paper point outs the analysis of empirical data of textile shop paying money in cash counters using queuing system is to review the efficiency of the models in terms of utilization and waiting length, hence increasing the numbers of queues, so customers will not have to wait longer when servers are too busy. In other words trying to assuming the average service time for customers and finding the average service rate of server using single server and infinite population and analyzing the total number of customers in a day of textile shop to finding the waiting time and length of queue using multi server and infinite population is the aim of this study. Through this, trying to estimate that at given time how many servers will be required. It gives the idea about the improvement of customer’s satisfaction rate.
Volume 11 | 01-Special Issue
Pages: 261-265