Measuring Information Technology (IT) Capability is not as easy as measuring others capability, especially on non-IT organization, in term that the organization does not put IT service as their primary business process. This organization, of course, still need IT support, whether from internal IT function or from external organization. In local government organization, usually there is an organization that should support all IT services, which usually called as IT Office. But, practically, it is hard for local IT office to provide all IT service for all organization unit in delivering the business service for the citizen, because of lack of resources. Some of local organizations usually try to provide the IT services by themselves. The others, usually still ask for services from local IT office. This condition put the local IT service in a problem how to assess the capability of the other organizations in IT services so they can set priority in IT services, and give some recommendation to resolve the services request. The aim of this research is to provide the framework for assess the IT service capability of the non-IT organization. The framework uses previous research from Zhang who provide the approach on assessing IT Service Capability in 4 domains, which are IT Architecture, IT Infrastructure, IT Human Resources and IT Relationship Resources. The proposed framework then combined with IT Service Delivery Maturity Model (SDMM) to assess the service maturity. The result of this research can be used as a tool to assess IT services capability. By knowing the IT services capability, the local IT office can have the map of local government IT capability and get some strategy for better IT planning.
Volume 11 | 03-Special Issue
Pages: 267-274